Frequently Asked Questions

TaalMala: Frequently Asked Questions

1. What is the difference between the various versions of TaalMala?
2. Can I install and use TaalMala on more than one computer?
3. What are the minimum system requirements for running TaalMala on my computer?
4. How do I buy TaalMala Classic and/or Professional version(s)?
5. When will I receive my installation password/registration key?
6. For customers from India wishing to pay for TaalMala in Indian rupees
7. Does TaalMala.com provide installation CDs?
8. Can you provide a substitute password/registration key?
9. How do I create a backup of the TaalMala installation package?
10. How to I install from the floppy disk backup created above on floppy disks?
11. Why doesn't the original registration key work after changing computer?
12. How do I get the pre-composed Taals for TaalMala?
13. Can I get more pre-composed Taals for TaalMala from TaalMala.com?
14. How do I contact TaalMala.com?
15. Will I be charged any fees when paying for TaalMala via paypal.com?

1. Q. What is the difference between the various versions of TaalMala?
   A. Please refer to the TaalMala features page.

2. Q. Can I install and use TaalMala on more than one computer?
   A. If you purchased one license for TaalMala, our licensing terms allow the installation and use of TaalMala software only on one computer at any time. Of course, you can purchase multiple licenses and install TaalMala software on multiple computers at the same time. Additional licenses (up to 5) are available from us at a discounted price. Please contact us for details.

3. Q. What are the minimum system requirements for running TaalMala?
   A. Windows 2000/XP, 32 MB RAM, sound card, speakers. Your computer also needs to have the Visual Basic runtime libraries installed.

4. Q. How do I buy TaalMala Classic and/or Professional version(s)?
   A. You need to pay the appropriate licensing fees. If you can pay in US dollars, you can complete the order online. If you cannot pay in US dollars or wish to avail the special promotional price for Indian customers, please complete the payment form.

5. Q. I already paid for the TaalMala software. When will I receive my installation password/registration key?
   A. If you completed your order online, it takes us up to 24 hours to process your payment. Orders are processed manually and each order is given personal attention. We appreciate your patience in this process.

   Alternatively, if you paid via a cheque/bank draft/money order, we send you the installation password/registration key within 36 hours from the time we receive your cheque/bank draft/money order.

   The most common cause of delay in processing your payment is non-availability of the software code from your computer. In order to generate a valid registration key for TaalMala, we will need the software code for your computer. You can find this code in the registration dialog for TaalMala (Sub-menu "Register TaalMala" under "Help" menu). After you have paid licensing fees for the desired version of the software, it is necessary that you send us this 16-digit software code from TaalMala registration dialog box. Your registration key cannot be generated without this software code. You can send the software code to us by email at service@taalmala.com or by completing this form.

6. Q. I live in India and wish to pay for TaalMala in Indian rupees. How can I do this?
   A. Please complete the payment form. You will receive instructions via email on how to send the payment. Due to an already discounted price of the software in Indian rupees, we only accept money orders, bank demand drafts (DD) or cheque as form of payment in Indian rupees. If you wish to pay in Indian rupees using your credit card, you will need to pay an additional payment processing surcharge of US $4.00. If you wish to do so, please send us an email.

7. Q. Does TaalMala.com provide installation CDs for TaalMala software?
   A. Yes. We provide installation CDs to our customers for an additional charge. To order TaalMala on CD, use the appropriate links on the "Buy Now" page and specify the installation CD option when completing the payment.

8. Q. I lost the original installation package for TaalMala and/or I lost my installation password/registration key. Can you provide a substitute password/registration key?
   A. As stated in the terms and conditions of TaalMala, we decide on a case-by-case basis whether to provide a substitute password/registration key for TaalMala. This means that we may decide (at our sole discretion) not to provide the substitute password/registration key to you. Normally, we provide substitute registration key for reasons such as upgrading your computer, changing hard disk, as long as you do not ask for a key frequently. As a policy, we cannot provide you with more than 2 registration keys per 3-month period, with a 6 keys lifetime maximum per license.

9. Q. How do I create a backup of the TaalMala installation package on a set of 1.44 MB floppy disks?
   A. You will need the Winzip software and three 1.44 MB floppy disks for this. If your computer does not have Winzip installed, you can download an evaluation copy of the software from www.winzip.com. It is also assumed that you have downloaded the software from the internet and saved the exe installation file on your hard disk.
   

   1. Start Winzip.
   2. Click "New".
   3. Create a new archive with name TaalMala.zip file on Drive A: (or whatever your floppy drive is).
   4. Add the TaalMala installation exe file (the installation package you downloaded from the internet) to this new archive.
   5. Follow the on-screen instructions.
   6. Do not forget to give numbers to the four floppy disks.
   7. After the process is complete, verify that the backup was successful by inserting one of the floppies to the drive and re-assembling the installation package.

10. Q. How to I install from the floppy disk backup created above on floppy disks?
    A. The following instructions assume that you created the backup using WinZip software as mentioned above.
    

    1. Insert the last floppy disk of the set in your floppy disk drive and open the zip file on this floppy disk corresponding to TaalMala installation using WinZip software.
    2. Follow the on-screen instructions.
    3. After you have unzipped the installation package, use the original serial number and registration code provided to you for installation.
    If you have any problems, contact us.

11. Q. I recently changed my computer/hard disk and tried to re-install TaalMala on the new computer/hard disk. But the original registration key provided to me does not work. Why?
    A. The registration key provided to you is machine-dependent. This means the registration key is unique for the computer/hard disk for which the key was generated. Therefore, every time you change your computer's hard disk, you will need a different registration key. You can request it from us here. See this FAQ for more details.

12. Q. How do I get the pre-composed Taals for TaalMala?
    A. The trial version of TaalMala comes with two pre-composed Taals. The Professional/Full and Classic/TLM Only versions of TaalMala come with 136 pre-composed Taals. When you install the software on your PC, these pre-composed Taal files are copied to your PC by the installation program. Look in the subfolder named "Taals" under the TaalMala installation directory of your PC (which is "C:\Program Files\TaalMala" by default).

13. Q. Can I get more pre-composed Taals for TaalMala from TaalMala.com?
    A. From time to time, we release additional pre-composed Taals exclusively for our customers. They are normally available for download for free or at a minimal licensing fees on the New Taals page.

14. Q. How do I contact TaalMala.com?
    A. You can send an email to us at service@taalmala.com or complete this form.

15. Q. Will I be charged any fees when paying for TaalMala using Paypal?
    A. We are not aware of any transaction fees or additional charges paypal.com charges to you if you pay for TaalMala software using their payment processing service. However, you should completely read the terms and conditions when you complete your transactions via paypal.com. Please note that paypal.com is a third-party payment processing company, and is not associated with TaalMala.com. TaalMala.com simply uses their credit card payment processing services. If you have any unresolved issues with paypal.com, we recommend that you contact their customer service directly. If they do not respond to you, you can write to us and we will try to contact them. However, we are not liable for any charges from paypal.com except the TaalMala licensing fees that you may have paid to us via paypal.com.